Ownership

This site is owned and operated by Gulf Heaters Tr. LLC which is an UAE based L.L.C. company.
All our contact information can be found on the Contact Us page of this website.

Site Content

The information on the site is provided by Gulf Heaters Tr. LLC and we endeavor to keep the it up-to-date and correct. We are authorized dealers of reputed brands from EU, hosting an vast assortment of branded and OEM spare parts of Commercial, Industrial & Marine Grade Kitchen Equipment. We have our Images of products on this website are for illustrative purposes only. Your goods will be similar to the image shown / specification mentioned on the website. Accessories may not be included, unless stated in the specification of the goods. We have made every effort to display as accurately as possible, the colours of our products that appear on this website. However, we are not responsible that your monitor's display of any colour will accurately reflect the colour of the actual goods. Whilst we try to be as accurate as possible, all information provided is based on specification received, and is provided in good faith.

Pricing

Whilst we endeavour to ensure the prices on our website are as accurate as possible, we reserve the right to change a price in exceptional circumstances. If a price is corrected due to exceptional circumstances, customers will be informed of the change before payment is processed and offered the opportunity to amend/cancel the order. Prices on the website are available in AED currency for local purchases & USD currency for international purchases. Customers can select their preferred currency whilst making a purchase.

Placing Orders and Payment Options

There are three main options for payment: Credit Card / Debit Card / Bank Transfer. Customers are free to use any payment method to place an order. We use secure payment facilities for online credit card purchases. See "Security" for more information on the same. Customers can place an order as guests or registered users through the website. When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order followed by a phone call to review the order details with you. In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this and you will have the option to amend/cancel the order. By placing an order with us, you agree to and accept these terms, as well as our privacy policy.

Shipping and Delivery

We have multiple convenient delivery options for UAE city limits, & beyond city limits, including our own fleet of vans and bikes & third party options as well. We offer International deliveries, worldwide through DHL / Fedex / TNT. For bulk international shipments we also offer LCL (loose container load) / FCL (Full Container Load) for both 20 ft and 40 ft containers, on DDP terms. Local & International client's also have an EX-works option where they can arrange their own pick up.

UAE Deliveries
Once your order is processed, we deliver within 24-48 working hours across the UAE for FREE for all orders above AED 500/-. Deliveries are done between 9:00am and 8:00pm Saturday-Thursday. We always endeavor to deliver on time but sometimes delays are inevitable and we will notify you of the same beforehand. All deliveries are subject to stock availability. Once an order is placed, it is non-refundable. Exchange is possible within 3 working days of placing the order.

International Deliveries

We use Fedex, DHL, UPS and TNT as our courier partners for international deliveries. We offer International deliveries, worldwide through DHL / Fedex / TNT. For bulk international shipments we also offer LCL (loose container load) / FCL (Full Container Load) for both 20 ft and 40 ft containers, on DDP terms. Based on the shipping country, the delivery time may change, however, most non-bulk orders are delivered within 3-5 working days. For Bulk orders, delivery estimate will be provided at the time of the order / client's can contact us prior to confirming the purchase to attain a delivery estimate. A shipping quote is provided once all address details are given during checkout. While this quote is accurate almost all the time, we reserve the right to amend this based on the size and weight of the actual shipment. If there is any difference in the shipping quote, customers are informed about it before the order is processed. Once an order is placed, it is non-refundable. Exchange is possible within 3 working days of placing the order. We reserve the right to ship your order by means of air and land depending on the most easiest and fastest way possible to deliver your order. Such cases vary depending on the country of destination's requirements, customs, and more. All items are dispatched the same/next day from our warehouses after the order is processed.

Customs
For UAE deliveries, there are no customs charges. For international deliveries, there may be some customs charges depending on where you live. We recommend that you learn more about these in your country prior to placing an order.

Shipping Address Details
At the time of placing the order, customers are encouraged to put accurate address details to ensure delivery on time. We will deliver the goods to the premises you specify on your order. It is recommended that you are present to accept delivery of your order.

If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery. Delivery times may also change and this will be notified to you beforehand.

Customers will be asked to sign relevant documentation for the goods upon delivery. Once delivered and signed for, no claim of damaged goods will be accepted. Photo identification may be needed in some cases to accurately verify the receiver.

Privacy

Provision of Official Documents
In an effort to increase the safety for our shoppers, and in line with our security requirements, we may from time to time ask for a copy of a valid ID and the front side of your credit card (only if deemed necessary). This may be at the time of delivery, or at the time of order processing. We accept the following as a form of valid ID:

• Emirates ID
• UAE driver's license
• Passport copy

Failure to provide such documents upon request may lead to cancellation of the order and payment of the related charges. All information is collected lawfully and in accordance with prevailing Data Protection Laws.

All ID/credit/debit cards details or information will NOT be stored, sold, shared, rented or leased to any third parties. See Privacy Policy for further details.

Security

On order processing pages, data is handled in line with the required security protocols. Credit Card details are not stored on the server or our company database at any time. We will take all reasonable precautions to keep the details of your order and payment secure.  We cannot be held liable for any losses caused as a result of any negligence that is beyond our responsibility.